HelpDesk Solutions LLC (“HelpDesk Solutions,” “we,” “us,” or “our”) respects the privacy of visitors to our website and the organizations and individuals who contact us about our services.
This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through www.helpdesksolutions.org and related public-facing webpages.
This Privacy Policy applies to information collected through our public website and ordinary business communications. It does not replace or modify any privacy, security, confidentiality, or data-processing obligations contained in agreements between HelpDesk Solutions and its healthcare clients.
We may collect information that you provide directly to us when you:
Depending on the interaction, this information may include:
When you visit our website, certain technical information may be collected automatically by our hosting, security, or analytics technologies. This may include:
We use this information primarily to operate, secure, maintain, and understand the performance of our website.
Our website may use cookies or similar technologies that help the website function properly and allow us to understand how visitors use the site. These technologies may be used for purposes such as:
You can control or disable cookies through your browser settings, although doing so may affect certain website functionality.
If we introduce additional analytics, advertising, or tracking technologies, this Privacy Policy will be updated as appropriate.
We may use personal information collected through the website to:
We do not use information submitted through our website to make clinical or medical decisions.
We may disclose personal information when reasonably necessary to operate our business or website. This may include disclosure to service providers that assist us with functions such as:
These providers may receive information only as appropriate for the services they perform for us.
We may also disclose information when reasonably necessary to:
HelpDesk Solutions does not sell personal information collected through this website for monetary consideration.
HelpDesk Solutions provides administrative and operational services to healthcare organizations.
In certain client engagements, HelpDesk Solutions may act as a Business Associate and may create, receive, maintain, or transmit Protected Health Information (“PHI”) on behalf of a healthcare client.
When HelpDesk Solutions handles PHI on behalf of a healthcare client, that information is handled according to the applicable client agreement, Business Associate Agreement (“BAA”), established procedures, and applicable law.
Our general website contact forms and ordinary business inquiry channels are intended for business communications.
Please do not submit patient information, medical records, diagnoses, treatment information, insurance information, or other Protected Health Information through a general website contact form unless HelpDesk Solutions has specifically provided an approved method for doing so.
If you are a patient attempting to contact your healthcare provider about your care or medical information, please contact your healthcare provider directly through the communication channels they have provided to you.
Information that HelpDesk Solutions processes while providing contracted services to a healthcare client is handled according to the applicable agreements between HelpDesk Solutions and that client.
The healthcare organization generally determines the purposes and requirements for which patient and practice information is processed within the services we provide.
Requests regarding patient records, corrections, access, or other patient privacy matters should generally be directed to the healthcare organization responsible for those records.
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
The measures appropriate to particular information depend on factors such as:
No website, network, electronic transmission, or information system can be guaranteed to be completely secure. For that reason, we do not represent that transmission or storage of information through the internet is risk-free.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Retention requirements for information processed on behalf of healthcare clients may be governed separately by client agreements, Business Associate Agreements, or applicable law.
Depending on where you reside and applicable law, you may have rights concerning certain personal information we maintain about you. These may include rights to request:
Not every right applies in every circumstance, and certain information may need to be retained where permitted or required by law.
To submit a privacy-related request, contact: support@helpdesksolutions.org
We may need to verify your identity before processing certain requests.
Our website may contain links to websites, platforms, or services operated by third parties. HelpDesk Solutions does not control the privacy practices of those third parties.
If you follow a link to another website or service, its privacy practices and policies will apply to information collected through that service. We encourage you to review those policies before providing personal information.
Our website and services are designed for healthcare organizations and business professionals and are not directed toward children under 13.
We do not knowingly use our public website to solicit personal information directly from children under 13. If we become aware that personal information from a child has been submitted through the website inappropriately, we will take reasonable steps to address the information as required by applicable law.
If you provide us with your email address or telephone number in connection with a business inquiry, we may use that information to respond to your request and communicate with you about the potential or existing business relationship.
We will use telephone numbers and messaging information in accordance with applicable consent requirements. We do not sell telephone numbers or SMS consent information collected through our website.
We may update this Privacy Policy from time to time to reflect changes in:
When we make material changes, we will update the effective date shown at the top of this page. We encourage visitors to review this page periodically.
If you have questions about this Privacy Policy or our privacy practices, contact:
HelpDesk Solutions LLC
3870 Ponte Ave, Suite 110
Addison, TX 75001
United States
Email: support@helpdesksolutions.org
Phone: (214) 556-1323
HelpDesk Solutions provides administrative services to healthcare organizations but is not your healthcare provider. If your question concerns your medical care, medical records, appointment, billing account, insurance information, or privacy rights relating to a particular healthcare provider, please contact that healthcare provider directly.